Frequently Asked Questions
Everything you need to know about Snowverb gear, shipping, and returns.
How do I choose the right size for my ski jacket or pants?
We provide a detailed size chart on every product page. Since winter gear often requires layering, we recommend measuring yourself while wearing a base layer and comparing those measurements to our guide for the best fit.
Are Snowverb products fully waterproof?
Yes, our technical outerwear is designed with advanced waterproof membranes and DWR (Durable Water Repellent) coatings. Most of our jackets feature a 10k to 20k waterproof rating to keep you dry in heavy snow conditions.
How long does shipping take for international orders?
Standard international shipping typically takes 7-12 business days. Processing times may vary during peak ski season. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for winter gear?
We offer a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. Please note that for safety reasons, some protective equipment may have specific return requirements.
Do you offer bulk discounts for ski teams or groups?
Yes, we provide special pricing for ski clubs, professional instructors, and large groups. Please contact our support team with your requirements to receive a custom quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay to make your gear upgrades more affordable.